Ability to prefer picking technicians with higher ratings
complete
Jurriaan Persyn
This is a request for the Field Service Routing model.
- Technicians have ratings for their past work (Similar to Google maps reviews, a customer based opinion on how good the technician did the job).
- The software should prioritize assigning work to the technicians with the highest ratings on the job.
- The weight of this constraints should be configurable
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Jurriaan Persyn
complete
We’re excited to let you know that this feature is now live as part of our v0.42.1 release. 🎉
Thank you for sharing your feedback — it helps us make Timefold even better for you.
To start using the feature, see https://feedback.timefold.ai/changelog/visit-slas-technician-ratings-support-for-fsr-fte-support-for-ess-v0421 for more details. If you have any questions or further suggestions, feel free to reach out!
Jurriaan Persyn
VP Product
Jurriaan Persyn
in progress