Finer control over pinning the next visit during freeze time
complete
Jurriaan Persyn
Previously, when a technician was traveling to a visit during real-time planning, that next visit was automatically pinned, sometimes preventing desired reassignments.
For example:
- Shift A starts at 08:00 with Visit 1 scheduled at 14:00 (1 hour travel from shift start).
- At 10:00, replanning occurs with freezeDeparturesBeforeTime set to 10:00.
- Visit 1 is pinned automatically, even though the vehicle could accommodate another visit after the freeze time.
This is a request to make it possible to give explicit control over whether the next visit a technician is traveling to should be pinned, making real-time replanning more flexible while still protecting ongoing work when needed.
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Jurriaan Persyn
complete
We’re excited to let you know that this feature is now available in the ESS model as part of our v0.54.4 platform & models release. 🎉
Thank you for sharing your feedback — it helps us make Timefold even better for you.
To start using the feature, see https://feedback.timefold.ai/changelog/real-time-planning-improvements-preview-from-patch-and-fsr-pinning-and-hmac-webh for more details. If you have any questions or further suggestions, feel free to reach out!
Jurriaan Persyn
VP Product
Jurriaan Persyn
in progress